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Explore our latest agenda - May UK

 

london gls

Explore the dynamic GLS agenda designed to tackle the most pressing challenges in the gaming industry. GLS will feature keynote sessions, expert panels, and interactive discussions covering the following...

Please note this agenda is subject to change!

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09:10
  1. 35 mins
    • How will new AMLR, MiCA, and EBA guidance alter operator relationships and process?
    • What geopolitical trends and new local regulation could threaten black market presence, payment stability and cross-border AML?
    • Beyond cards, how will real-time payments and open banking adoption impact customer experience, and what does risk mitigation look like?
09:40
  1. 30 mins
    • Is regulated gambling still being penalised for reputational risk rather than real payments risk?
    • What needs to change across schemes, banks and acquirers to create a fairer, data-led payments ecosystem?
    • How do we move from legacy controls to proportionate, modern authorisation and fraud frameworks?
10:15
  1. 60 mins
    • AML: Rise and Detection of Money Mules, hosted by Callsign

    • Crypto Payments: Mainstream APM or Risk Vector?

    • Open Banking: Faster Payments, Better Margins?
    • Safer Gambling & Player Growth: What is the Correct Balance? hosted by OpenBet

    • AI Document Automation: Simplifying Verification, Accelerating Decisions

11:20
  1. 90 mins
    11:20 - 11:50 | 11:50 - 12:20 | 12:20 - 12:50
13:20
  1. PANEL DISCUSSION: Rewiring the Payments Stack: Orchestrators, APMs & Instant Rails
    30 mins
    • How can operators optimise payment routing across markets with wildly different local APM adoption, customer expectation and cultural nuance?
    • Which parts of the payments stack should be outsourced versus built in-house for resilience?
    • How will instant payments and open banking reshape dispute, chargeback, and fraud management?

    hosted by PayModum

13:50
  1. 20 mins
    • advancing research on impact, risk, and opportunity
14:15
  1. 90 mins
    14:15 - 14:45 | 14:45 - 15:15 | 15:15 - 15:45
15:45
  1. PANEL DISCUSSION: Know When to Hold ’Em, Know When to Fold ’Em: Smarter KYC, Seamless Payments, Stronger Fraud Defence
    30 mins
    • How do we design onboarding, authentication and payments journeys where great UX naturally reduces fraud and risk?
    • Where are fraud and compliance checks adding friction across deposits and withdrawals, and how do we remove it for genuine players?
    • What does “low friction, high control” look like from first registration to final withdrawal?

    hosted by Callsign

16:40
  1. 60 mins
    • Chargebacks: Reducing Losses Whilst Appeasing Players

    • Digital Wallets: Fraud Risk and Payments Readiness

    • KYC: Balancing Compliance and CX

    • Payment Orchestration: For Higher Conversion and Lower Fraud, hosted by Paysecure

    • Promo Abuse: Competitive Balance with Bottom Line, hosted by Worldpay

17:45
  1. EVENING RECEPTION
    105 mins
09:25
  1. 20 mins
    An overview of the Gambling Commission's priorities for the coming year looking at the current state of the gambling sector in Great Britain, efforts to tackle the illegal market, progress on Financial Risk Assessments, anti-money laundering responsibilities, and the Commission's approach to supporting innovation in payment options. 
09:45
  1. 45 mins

    select a topic you are closest to, sit down with peers to discuss, benchmark, share challenges and opportunities! 

    - Are Payment Frictions Costing Operators Players, and How Do We Fix It?

    - At What Point Do Tax Hikes and Tighter Regulation Start Fuelling the Black Market Instead of Protecting Consumers?

    - What Does Effective Fraud Prevention Look Like in an Era of Bots, AI and Organised Crime?

10:30
  1. 20 mins
    • How did compliance shift from cost centre to competitive advantage?
    • Why must compliance sit at the core of the operating model—and what separates good from bad practice?

    • How does mature governance drive speed, and what will define leaders over the next 12–24 months?

11:00
  1. 90 mins
    11:00 - 11:30 | 11:30 - 12:00 | 12:00 - 12:30
12:30
  1. 45 mins
12:50
  1. LUNCH & LEARN: Playing Blind at Point of Deposit?
    20 mins

    Are operators missing critical real-time insight into player behaviour at the moment of payment that could improve decisions on risk, value, and protection?

    hosted by Yaspa

13:20
  1. PANEL DISCUSSION: Beyond the Bet: Uniting the Industry for a Sustainable Future with Safer Gambling
    35 mins
    • How can payment data and transaction monitoring help detect risky gambling behaviour early?
    • Which interventions balance responsible gambling with customer experience and retention?
    • How are operators embedding SG controls and affordability checks across wallets, A2A, and alternative payment methods?
14:35
  1. 35 mins
    • How can operators reliably detect and dismantle organised multi-accounting networks in European markets?
    • With rapid development and adoption of AI & ML tools, what new identity and document fraud techniques are emerging fastest across regional jurisdictions?
    • Which data-sharing or intelligence frameworks could meaningfully reduce cross-operator fraud cycles?
15:10
  1. 50 mins
    • 2026 World Cup
    • Data & Analytics
    • Emerging Markets
    • Payment Method Name Verification

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