PEER ROUNDTABLE: KYC: Balancing Compliance and CX

First impressions matter. For gaming operators, the onboarding journey has become a critical moment to establish trust, satisfy regulatory requirements and deliver a seamless customer experience. As expectations around identity verification continue to evolve, operators must balance robust compliance controls with fast, frictionless registration processes that minimise player drop-off and support sustainable growth.

This closed-door discussion will bring together operators to share practical insights on optimising KYC strategies across the customer lifecycle, from onboarding through to ongoing monitoring, whilst navigating increasingly complex regulatory requirements across jurisdictions.

Key themes will include identity verification, customer onboarding, friction reduction, regulatory compliance, fraud prevention, emerging technologies, and how operators can create scalable KYC frameworks that strengthen both player protection and conversion.