PANEL DISCUSSION: The New Player Experience: How Much Friction Is Too Much?
16 Nov 2026
- As player expectations continue to rise, can onboarding still be a point of competitive differentiation, and what impact does the registration experience have on long-term player value?
- Where should operators strike the balance between fraud prevention, compliance requirements and a seamless customer journey, and what does "good friction" actually look like?
- Who should ultimately own the onboarding experience, Payments, Fraud, Compliance or Product, and how can teams work together to optimise conversion without increasing risk?