Explore our November Americas agenda!

Organiser Laura and our chair, Fiona, kick off the day with a warm welcome. Grab your seat as we outline some housekeeping, what to expect, and how to get the most out of your time!

The boundaries between gaming, entertainment, technology and financial services are becoming increasingly blurred, creating new opportunities for companies willing to adapt. This discussion will bring together regulatory and industry perspectives on how innovation, changing consumer behaviour and new commercial models will shape the next generation of gaming in America. Leaders will explore the decisions being made today that will define how the industry operates tomorrow.

Fraud is becoming more sophisticated, faster and harder to identify, challenging operators to rethink how they build trust with their customers. This discussion will explore how the next generation of identity, authentication and risk technology can help create safer, smoother player experiences without adding unnecessary friction. Leaders will examine how data, AI and smarter decision-making can reshape the way operators protect their businesses and customers.

hosted by Callsign

Money mule activity is becoming increasingly sophisticated, creating new challenges for operators across the Americas as criminals exploit digital payment channels, peer-to-peer transfers and increasi ...

As operators continue to scale across new markets and channels, traditional document review processes are struggling to keep pace with rising customer expectations and increasing compliance requiremen ...

As competition intensifies across the gaming industry, operators are increasingly exploring alternative payment methods that can improve customer experience, reduce costs and provide greater control o ...

As regulatory expectations continue to evolve, operators are facing increasing pressure to deliver effective responsible gambling measures without introducing unnecessary friction into the player jour ...

Entering LATAM presents significant growth opportunities for international operators, but success requires navigating a complex mix of local payment behaviours, regulations, market structures and cons ...

11:20 - 11:50 | 11:50 - 12:20 | 12:20 - 12:50

Are operators missing critical real-time insight into player behaviour at the moment of payment that could improve decisions on risk, value, and protection?

hosted by Yaspa

The payments landscape across North and South America has never been more fragmented. Operators are balancing local acquiring, instant bank payments, cards, crypto and cross-border transactions whilst meeting growing consumer expectations for speed, choice and simplicity. A US strategy looks very different from Brazil (Pix), Mexico (cash and bank transfer preferences), Canada (Interac), LATAM local payment methods, etc. As expansion across the Americas continues, what should a winning payments strategy look like? Consumers no longer compare gaming experiences solely against other operators. They compare them against Amazon, Uber and every other digital experience in their daily lives. As expectations around speed, simplicity and flexibility continue to evolve, could payments become one of an operator's biggest competitive advantages?

hosted by PayModum

14:00 - 14:30 | 14:30 - 15:00 | 15:00 - 15:30

The first interaction between a player and an operator can define the entire customer relationship, making onboarding a critical moment for both growth and trust. This discussion will explore how operators can create smoother journeys while meeting regulatory obligations and protecting against risk during initial player acquisition. Leaders will examine how payments, fraud, compliance and product teams can work together to design experiences that convert legitimate customers and maintain confidence.

Cryptocurrency payments are continuing to gain traction across the gaming industry, presenting operators with opportunities to improve payment speed, expand into new markets and meet changing consumer ...

First impressions matter. For gaming operators, the onboarding journey has become a critical moment to establish trust, satisfy regulatory requirements and deliver a seamless customer experience. As e ...

Promotional offers remain one of the gaming industry's most powerful acquisition and retention tools, but they also create significant challenges around bonus abuse, multi-accounting and commercial su ...

As AI rapidly transforms the gaming industry, operators are facing a new challenge: how do you embrace the speed and efficiencies AI can deliver whilst maintaining trust, transparency and regulatory c ...